Charmillion Club Aquapark

Ali cleaned our room to perfection everyday. The staff, especially the lifeguards were so attentive and friendly and fun. The grounds were perfectly kept and staff were constantly cleaning the pool side area, the gardens, and generally just top tier customer service. Great value for money!

The staff. The people. Clean. Location. Luxury. Thanks to Ahmad from réception, Ramadan and Raed from room service.

We have just returned from Charmillion club aqua park, and it was a wonderful holiday. The rooms were spacious. There were plenty of facilities, such as water slides, shows and a kids activities area. The thing that I really liked and made a massive difference compared to other hotels that I’ve stayed at, was there were plenty of sun loungers, so no getting up so early and having to battle for them. I was in a group of 13, and we could return from an excursion in the afternoon and get the loungers with ease. The staff are biggest credit to the hotel. They were all so friendly and attentive. The young gentleman that arranged the activities around the pool was so funny and engaging with the kids. (Unfortunately I didn’t get his name, but you’ll not miss him, walking around with uniform covered in Ducks, which the kids loved)😁 On arrival, you are given a towel card per guest. The policy does state that if you were to lose a towel, you would be charged 15 euros. Two of the younger kids in our group did lose their towels around the pool, but the hotel were very understanding of this and kindly did not charge us. I’d like to thank Shenouda, who was always contacting me via WhatsApp to ensure we were enjoying our stay and asking if we needed anything. On our last day, we had to check out, but had a late flight. Shenouda arranged for us to keep one of our rooms until 4pm, free of charge, which was so helpful to us. Finally, I would like to thank MILAD, who works in the main bar area. From the moment we arrived, he treated us as if he knew us all our lives. A large group of us, yet he never allowed us to have an empty glass on the table, as we were over with drinks before we could even ask. It was outstanding service from Milad. It was all our first visit to Egypt, but it will not be our last, thanks to this hotel.

Another amazing stay 🤩 The staff were incredibly welcoming from the moment we arrived. Huge thanks to the reception team for their kindness and hospitality. The housekeeping team did a great job keeping the rooms clean, and the guys at the bar were super friendly and professional. I’d especially like to thank "Muhamd Bebo" at the reception for going above and beyond to meet all our requests throughout our stay. The place is absolutely lovely and relaxing — this wasn’t my first time here, and it definitely won’t be the last!

All staff were so helpful and caring, whether it was Ahmed in the restaurant helping with my food allergy, or Muhammed and others getting drinks and remembering we wanted cola zero with no ice. These small things added the extra polish. On reception Andrew was so helpful. The cleaner of our room (105) was absolutely fantastic, he did a superb job and his towel displays were amazing. The room was amazing, so clean and spacious.